TRIPATHI , Upendra Nabh; SRIVASTAVA, Amit Kumar; SINGH, Bhanu Pratap. Effectiveness of Online Grievance Redressal and Management System: A case study of IGNOU Learners. Indian Journal of Educational Technology, India, v. 3, n. II, p. 92–105, 2021. Disponível em: https://journals.ncert.gov.in/IJET/article/view/522. Acesso em: 13 oct. 2024.