Exploring Users’ Satisfaction towards University’s Learning Management System

Abstract

Post Covid-19, there has been paradigm shift in the way students and teachers interact with the institutions for their daily tasks. It’s a shift from traditional manual interaction to web aided interaction. For this, it is made mandatory by UGC for all institutions to have Learning Management systems (LMS) also referred to as websites in some cases. However, the users’ perception of the effectiveness of the LMS depends on how well it is updated and maintained. In Indian context not much literature review is available on satisfaction as regards LMS. Even few studies that have been conducted they focus on students. Teachers and Administrators/Head of institution viewpoint is ignored. Based on literature review, the study identified web architecture, understandability, effectiveness, efficiency, portability, security as s parameters for assessing satisfaction of students, teachers and administrators. The study observed that there is lot of scope of improvement as regards reliability, portability and security aspect. Further analysis revealed that policy makers need to work upon training of not so young teachers, as these people don’t find themselves so comfortable with the usage and knowledge of LMS. Only if teachers are apt with e-initiatives usage, they can motivate and make the students use these initiatives.