Implementation of ERP as part of E-Governance in Higher Educational Institutions

Abstract

E-governance, also known as electronic governance, is associated with carrying out functions and achieving results through technology. E-governance has recently been used in the education system to enhance transparency and accountability in the administrative process. It has the capability of integrating all the information into one centralised system. The present study aims to understand the effectiveness of Enterprise Resource Planning (ERP) as part of e- governance in Higher Education Institutions (HEIs) in Delhi by looking at the current status and prospects. Purposive sampling was employed to choose the HEIs. 500 students enrolled in different courses were chosen from selected institutions through stratified sampling. The questionnaire was made after a thorough discussion with ten experts. Frequency distribution and SPSS have been used for data analysis. Findings suggest that ERP has increased transparency in university administration, making daily tasks more convenient. It has also promoted a paperless society by keeping all data in one place. However, despite these benefits, students expressed concerns over issues such as a lack of awareness or orientation programs from the university administration, which hinder the adoption and knowledge of ERP.